TERMS & CONDITIONS
We ask that you read the following terms and conditions before using this website.
All users of this website agree that access and the use of this website are subject to the following terms and conditions.
If you do not agree to these terms and conditions please do not use this website.
Sycamore Bookbinding hopes that you are satisfied with the Beyond branded photograph albums and your on-line purchase experience.
Please browse our website and follow the step by step click and order system before adding to your shopping cart.
From the shopping cart complete the delivery address, register and checkout or checkout as a guest to complete your purchase.
Dispatch & Delivery:
All albums due to them being bespoke and handmade are normally dispatched between 14-21 days from acceptance date of your order.
If there are any delays in completing your order we will notify you at the earliest instance by email.
Our albums are sent by Royal Mail recorded next day delivery with £500 insurance, tracking and signed for service for the UK and Channel Islands.
Your tracking reference number will be emailed to you once your album has been dispatched.
For all overseas deliveries please email for the cost of posting and be aware these purchases may be subject to local import duties and taxes for which the customer will be liable.
Returns & Refunds:
If you are not happy for any reason with your “Beyond Album” you may return it to us at your cost for exchange or refund within 14 days of you receiving it – this does not affect your statutory rights.
Sycamore Bookbinding does not offer returns unless the album is faulty, incorrectly sent or incorrectly personalised by us. In such cases we will replace your album and also refund the cost of return postage on receipt of the returned album.
Proof of postage must be asked for in case of loss. Please contact us by email or telephone with details and reason for the return.
Sycamore Bookbinding cannot be held liable for any returned items that fail to arrive at our bindery. Any goods that are returned outside of the returns period or without the original documentation will not be accepted and will be returned to the customer.
Orders for UK delivery will be subject to VAT at the rate of 20%.
On-line payments for our albums, extras and delivery are made through PayPal only; however we will accept payment via BACS or cheque if required – please contact us on 01773 532051 for details. * Orders paid for by this method will not be commenced until funds have cleared.